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Recruiting Conference and Expo

Wednesday, November 19, 2008
8:00 AM – 4:45 PM

The Post–Conference Retention Summit brings together the very best in the business to share their techniques and pass along the secrets that have made them so successful. View the agenda, and you'll see the future of your own advanced skills set…
8:00 A.M.
Registration & Continental Breakfast
9:00 A.M. Welcome & Opening Remarks
Conference Host: Anna Brekka, Senior Director, Kennedy Information
9:05 A.M. – 10:00 A.M.
Keynote: Retention Culture: Is It People or Processes?

Most organizations, large and small, have a strategic goal of keeping their best workers. But moving from strategy to tactics is murky. The “in” steps are to conduct exit interviews, build action plans from employee surveys, and have more employee events with food. Missing are steps that work based on real research…the same research that says the “in” steps mentioned above lead to failure. During this session, we will explore 10 sequential sites on the RetentionGPStm and discuss tactical steps for each site. Retention success is buried in the processes…how do we hire, develop, recognize and coach in consistent ways that keep workers longer? This session will answer those questions and more, leading us to a comprehensive retention strategy to take back to our workplaces.
Presenter: Dick Finnegan, Esq., President, Finnegan Mackenzie, The Retention Firm
9:55 A.M. - Break
10:05 A.M. – 10:55 A.M.
Best Practices to Engage and Retain Employees

In this highly interactive and engaging presentation, you will build a solid understanding of what it takes to engage and retain employees. This presentation will equip leaders to take action to impact employee engagement and retention and improve business performance.
In this session you will learn the critical difference between employee satisfaction and employee engagement. You will calculate the Financial Impact of Employee Engagement and "crack the Talent Code" to identify the factors that cause a person to engage, stay and want to perform. You'll learn to evaluate how managers impact employee engagement and retention and best of all, you'll create an Action Plan to take back on the job.
In addition, each participant will receive a deck of Retention Cards and the Financial Impact of Employee Engagement Calculator and additional hands-on tools needed to engage and retain their team members.
Presenter: Derrick Barton, CEO/Chief Talent Leader, Center for Talent Retention
10:55 A.M. – Coffee Break
11:15 A.M. – 12:00 Noon
Here Today Here Tomorrow: Proven Ways to Retain a Great Workforce

Discover the groundwork that builds employee motivation, morale, and PRIDE. Learn how to create a work environment that attracts, keeps, and motivates your workforce. Discover why some employees would rather work for a good employer than leave for a pay raise. This session will show managers, owners, supervisors, and human resource professionals not only how to recruit and retain talented performers, but also how to transform their entire workforce with a high-retention culture—saving organizations countless thousands of dollars. This session is jam packed with tips, ideas, and easy-to-implement advice for creating a high-retention culture.
Presenter: Greg Smith, Lead Navigator & CEO, Chart Your Course International
12:05 P.M. – 1:00 P.M.
How Serious Are You About Gaining Competitive Advantage?

Even though we all know that the old social contract has gone, says Jon Ingham, we have not responded strategically to its disappearance. Instead, we are still acting as if people are mere resources, not critical sources of human capital. If we were serious about retaining staff for competitive advantage, we would manage retention as a process, rather than leaving it to be a by-product of other activities.
This session will challenge you to scope out a retention process for the future. You will describe the potential attributes of this process and take radically different possibilities back to your organization. Other practical takeaways include a clear understanding of what you really want to obtain from working on retention. You will gain insights about potential capabilities for differentiating your organization and you’ll acquire ideas for incremental improvements you can make to your own retention activities and more.
Presenter: Jon Ingham, Executive Consultant, Strategic Dynamics Consultancy Services
1:00 P.M. – Networking Lunch
2:00 P.M. – 2:55 P.M.
Retaining Employees in the Hospitality Industry: Is it Really Possible?"
If you’ve been in hospitality, you won’t be surprised to know that the industry suffers from the highest employee turnover rate. Many think that the demands of an off-peak hour operation (many 24/7), coupled with high expectations of service are to blame, but is that really the driver? Is the hospitality industry predisposed to suffer low retention? Our seasoned faculty member comes right from the hospitality industry and answers a definitive “NO”. In this session you’ll find out how to mitigate turnover in your hospitality organization by retaining your best employees through strategic engagement techniques. You’ll learn how to determine and minimize the main reasons employees leave or become disengaged, new ways to assess what’s important to your team members, and the applicable strategies for motivating employees. Uncovering new feedback strategies you’ll connect with team members to make them know they are appreciated and are growing and developing. This session is a must attend for any hospitality concern, and any other industries suffering from high turnover.
Presenter: Carla Major, Vice President, Human Resources & Community Relations, Harrah's Hotel & Casino
2:55 P.M. – Break
3:05 P.M. – 4:45 P.M.
Retention Roundup - A Town Hall Forum

In this fast-paced session, you’ll join retention pros for a free-wheeling, candid discussion of retention issues large and small. And remember, nothing is too small to discuss at Town Hall, so bring your stickiest wickets and prepare to let loose!
Dick Finnegan, President, Finnegan Mackenzie, The Retention Firm;
Derrick Barton, CEO/Chief Talent Leader, Center for Talent Retention;
Jon Ingham, Executive Consultant, Strategic Dynamics Consultancy Services
Carla Major, Vice President, Human Resources & Community Relations, Harrah's Hotel & Casino;
Greg Smith, Lead Navigator & CEO, Chart Your Course International

Four Easy Ways to Register

1. Online
2. E-mail
3. Download order form here (PDF) and fax to 603-924-4460
4. Call 800-531-0007 or 603-924-1006 ext 631
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